Belmond Maroma Resort & Spa

Destination: 

Type: Boutique, Ultra Luxury

No. of Rooms: 63

City/Area: Playa del Carmen

OVERVIEWAMENITIESVIDEOHEALTH & SAFETY

Set among verdant jungle and a white, sandy beach, Belmond Maroma Resort & Spa is pure escapism with a touch of Mayan magic.

For those who want a luxury beachfront hotel without forgetting they are in Mexico, the Belmond Maroma is for you.

Renovated suites boast contemporary Mexican design touches and art pieces featuring colorful Mexican toys. The restaurant offers Mexican fare with some international touches, and the spa bases all its treatments around Maya rituals and traditions, including honey from its very own hive of Mayan bees— an endemic and stingless species.

Suites are spacious with comfortable beds, separate seating areas and ample bathrooms. The Sian Nah suites feature refreshing outdoor showers and plunge pools.

The hotel grows many of its own organic plants and herbs and has a local expert to ensure that it is working sustainably with the surrounding nature.

The service is impeccable, with many of the staff having worked at the hotel for decades, which speaks for itself about the management.

With three outdoor swimming pools, an award-winning spa, indulgent gastronomic experiences and two restaurants, you may never want to leave.

Take a look at the sample itinerary we designed around a stay at Belmond Maroma Resort & Spa. Based at this luxury beach resort you can swim with majestic whale sharks, float down a mangrove lagoon and explore ancient Maya sites like Tulum and Chichen Itza.

PHOTO GALLERY

JM TIP

Head to Freddy’s Tequila Bar, to meet the famous star barman, Freddy and try one of his 120 tequilas.

  • Bar and lounge
  • Complimentary breakfast
  • Fitness facilities
  • Full service health spa
  • Private beach
  • Shopping on site
  • 24 hour room service

Coronavirus (COVID-19) Response

Updated July 01, 2020

Trusted for travel

At Belmond, we are working hard to ensure that we are ready to welcome back our guests from around the world. I thank our fantastic teams for their unwavering commitment to support our guests, colleagues and communities throughout this challenging time.

For more than 40 years we have been redefining and reshaping the travel experience. The challenge of today’s global pandemic will not stop us from re-imagining the future of luxury travel tomorrow. If anything, it will encourage us to go further and evolve faster.

True to the pioneering spirit of our brand, our aim now is to reach new levels of excellence – both in health and hygiene, and in those areas that underpin our exceptional service.

We welcome the enhanced requirements being issued by many health authorities and governments globally and, as always, we remain uncompromising in our approach to cleanliness. We will work continuously with our dedicated in-house experts and in close collaboration with leading health and hygiene authorities to ensure our even-higher standards are achieved and upheld. Below is an overview of some of the comprehensive steps we are taking to implement our enhanced protocols, which are subject to rigorous reviews. On every level, we will continue to protect the many communities we serve.

At the same time, whilst adhering to the new guidelines on cleanliness and social-distancing, we pledge that our guests will once again feel welcomed into warm and comfortable environments, able to enjoy extraordinary travel and award-winning dining at its finest. We will continue to rise to the challenge of fulfilling our guests’ needs, especially in this regard.

The Belmond experience has long been defined by incomparable service, timeless retreats rich with culture, natural wonder and genuine care. We believe our future lies in our heritage. And that, within our walls, our guests will once again experience moments of magic, among those who matter most.

Until we meet again, please stay safe.

Roeland Vos, President & CEO

 

Belmond Protects

Continuing to provide a safe environment for our associates and guests

  • Dedicated In-house Expertise – All of our associates receive continuous and comprehensive training on hygiene and cleanliness standards and will undergo further POSI (prevention of spread of infectious disease) training prior to reopening, as well as advanced training specific to their functional area.
    Belmond has established procedures to ensure the regular deep cleaning of its hotels and other properties (including our trains and cruises), for example, following a period of seasonal closure. Each property will undergo a deep clean prior to reopening and further specific measures to protect against Covid-19 will be carried out. Once reopened, our enhanced cleaning standards will continue to be overseen and regularly reviewed by each property’s dedicated safety management team.
    Additional antibacterial disinfectant products are being supplied across our properties and will be regularly used throughout the day to ensure surfaces are clean to prevent the spread of Covid-19.
    These measures are in addition to our already robust hygiene and cleanliness protocols which already mandate good hand hygiene, supplying handwashing facilities, as well as alcohol-based hand sanitizers, and strict guidance on regular hand washing throughout the day.
    Our protocols have been developed with a leading industry partner and will be subject to regular audits.
  • Enhanced Protocols – All our employees are well-trained to identify the symptoms of Covid-19, and have been instructed not to come to work if they are feeling unwell or had contact with anyone who is suspected or confirmed as having Covid-19.
    As an added precaution, employees will be temperature screened before starting work. If an employee is displaying any symptoms relating to the virus, they will be sent home.
    Additionally, we will be asking all guests to undergo a temperature-check upon arrival and to complete a thorough registration form. If, on arrival, a guest is showing a high temperature, or any other symptoms consistent with Covid-19, they will be asked to travel later and will be cared for in a separate designated room until suitable onward care can be arranged.
  • Safe and Seamless Service – We will continue to explore and make use of digital technology so that we can provide a seamless service whilst respecting social distancing requirements at all times. For example, guests who have booked with us direct will be able to complete the check-in process online prior to arrival, restaurant and bar menus will be written on chalkboards or printed on single-use and recyclable material, and housekeeping staff will not enter rooms whilst guests are present. As far as possible, we will automate these fundamental services so that our associates can focus on delivering Belmond’s hallmark warm and personal service.
  • Partnering with Industry Leaders – We will continue to work closely with the relevant health bodies and are partnering with a third-party specialist to develop these standards and have them regularly audited so that our guests can trust that we are meeting these at the highest possible level.

Across all of Belmond’s properties and experiences, every element of the guest experience has been considered and reviewed to ensure that our guests can feel at ease when they travel with us. For further information about the extensive measures we have put in place or the industry leaders we work with please review the FAQs below or contact us using the information listed at belmond.com/contact-us.

We look forward to welcoming our guests back to our safe and clean properties around the world when the time comes.

 

Flexible Booking Policy

Belmond is committed to providing our guests with travel planning flexibility as possible, so you can book your next travel experience with confidence.

Please be aware that previously applicable change and cancellation fees are currently being waived across our entire portfolio as follows:

Belmond (Hotels)

Cancellation and Rebook Policy – Updated July 01, 2020

Existing Reservations
All guests with reservations confirmed prior to April 30, 2020 for arrival dates on or before August 31, 2020 will be allowed to change or cancel without charge from Belmond. This includes advance purchase rate and other pre-paid reservations. For bookings beyond August 30, 2020 we want to remind you of the flexibility already built into our rates and packages that allow our guests to amend travel plans as necessary.

New Reservations
All new reservations booked between May 01, 2020, and July 31, 2020, for arrival on or before September 30, 2020, can be changed or cancelled without charge by Belmond up to 7 days prior to arrival.

For full details and to make arrangements, please contact us by phone or by email using the contact information listed at belmond.com/contact-us. Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.

For group bookings, our reservations teams will work closely with you and/or your event planner to manage any changes on a case-by-case basis. Our hotel reservation teams are actively supporting customers to address the needs of each group, including moving events scheduled [prior to August 31, 2020] to a suitable alternative date. For more information on the terms and conditions of group contracts please contact us directly at belmond.com/contact-us.

Belmond (Trains & Cruises)

Cancellation and Rebook Policy – Updated July 01, 2020

Existing Reservations
All guests with reservations for a journey departing on or before July 31, 2020 will be allowed to change or cancel their booking without charge and will receive a full refund of any amounts paid to Belmond.

All guests with reservations for a journey departing on or after August 01, 2020 will be able to reschedule their journey up to 35 days prior to the scheduled date of departure without charge by Belmond.

Guests will be able to select a new departure date from the current published schedules for 2020 and 2021, and any initial deposit already paid will be valid for use against the revised booking. Please note that all bookings will be subject to availability and a price difference may apply.

New Reservations
All new reservations booked between July 01, 2020 and September 30, 2020 for a departure date on or before December 31, 2020 can be changed up to 35 days prior to the scheduled date of departure without charge by Belmond.

Guests will be able to select a new departure date from the current published schedules for 2020 and 2021, and any initial deposit already paid will be valid for use against the revised booking. Please note that all bookings will be subject to availability and a price difference may apply.

We are all in this together and we recognise the trust that you place in us each time you travel or partner with us. We would ask any guest regardless of their recent travels to let us know if they feel unwell prior to travel and we will work with you to rebook your trip.

Please be assured that we will continue to monitor closely the evolving nature of this situation, respond to up-to-the-minute advice, and do everything possible to support our guests, partners, and team during this period.

Updated July 01, 2020

Trusted for travel

At Belmond, we are working hard to ensure that we are ready to welcome back our guests from around the world. I thank our fantastic teams for their unwavering commitment to support our guests, colleagues and communities throughout this challenging time.

For more than 40 years we have been redefining and reshaping the travel experience. The challenge of today’s global pandemic will not stop us from re-imagining the future of luxury travel tomorrow. If anything, it will encourage us to go further and evolve faster.

True to the pioneering spirit of our brand, our aim now is to reach new levels of excellence – both in health and hygiene, and in those areas that underpin our exceptional service.

We welcome the enhanced requirements being issued by many health authorities and governments globally and, as always, we remain uncompromising in our approach to cleanliness. We will work continuously with our dedicated in-house experts and in close collaboration with leading health and hygiene authorities to ensure our even-higher standards are achieved and upheld. Below is an overview of some of the comprehensive steps we are taking to implement our enhanced protocols, which are subject to rigorous reviews. On every level, we will continue to protect the many communities we serve.

At the same time, whilst adhering to the new guidelines on cleanliness and social-distancing, we pledge that our guests will once again feel welcomed into warm and comfortable environments, able to enjoy extraordinary travel and award-winning dining at its finest. We will continue to rise to the challenge of fulfilling our guests’ needs, especially in this regard.

The Belmond experience has long been defined by incomparable service, timeless retreats rich with culture, natural wonder and genuine care. We believe our future lies in our heritage. And that, within our walls, our guests will once again experience moments of magic, among those who matter most.

Until we meet again, please stay safe.

Roeland Vos, President & CEO

 

Belmond Protects

Continuing to provide a safe environment for our associates and guests

  • Dedicated In-house Expertise – All of our associates receive continuous and comprehensive training on hygiene and cleanliness standards and will undergo further POSI (prevention of spread of infectious disease) training prior to reopening, as well as advanced training specific to their functional area.
    Belmond has established procedures to ensure the regular deep cleaning of its hotels and other properties (including our trains and cruises), for example, following a period of seasonal closure. Each property will undergo a deep clean prior to reopening and further specific measures to protect against Covid-19 will be carried out. Once reopened, our enhanced cleaning standards will continue to be overseen and regularly reviewed by each property’s dedicated safety management team.
    Additional antibacterial disinfectant products are being supplied across our properties and will be regularly used throughout the day to ensure surfaces are clean to prevent the spread of Covid-19.
    These measures are in addition to our already robust hygiene and cleanliness protocols which already mandate good hand hygiene, supplying handwashing facilities, as well as alcohol-based hand sanitizers, and strict guidance on regular hand washing throughout the day.
    Our protocols have been developed with a leading industry partner and will be subject to regular audits.
  • Enhanced Protocols – All our employees are well-trained to identify the symptoms of Covid-19, and have been instructed not to come to work if they are feeling unwell or had contact with anyone who is suspected or confirmed as having Covid-19.
    As an added precaution, employees will be temperature screened before starting work. If an employee is displaying any symptoms relating to the virus, they will be sent home.
    Additionally, we will be asking all guests to undergo a temperature-check upon arrival and to complete a thorough registration form. If, on arrival, a guest is showing a high temperature, or any other symptoms consistent with Covid-19, they will be asked to travel later and will be cared for in a separate designated room until suitable onward care can be arranged.
  • Safe and Seamless Service – We will continue to explore and make use of digital technology so that we can provide a seamless service whilst respecting social distancing requirements at all times. For example, guests who have booked with us direct will be able to complete the check-in process online prior to arrival, restaurant and bar menus will be written on chalkboards or printed on single-use and recyclable material, and housekeeping staff will not enter rooms whilst guests are present. As far as possible, we will automate these fundamental services so that our associates can focus on delivering Belmond’s hallmark warm and personal service.
  • Partnering with Industry Leaders – We will continue to work closely with the relevant health bodies and are partnering with a third-party specialist to develop these standards and have them regularly audited so that our guests can trust that we are meeting these at the highest possible level.

Across all of Belmond’s properties and experiences, every element of the guest experience has been considered and reviewed to ensure that our guests can feel at ease when they travel with us. For further information about the extensive measures we have put in place or the industry leaders we work with please review the FAQs below or contact us using the information listed at belmond.com/contact-us.

We look forward to welcoming our guests back to our safe and clean properties around the world when the time comes.

 

Flexible Booking Policy

Belmond is committed to providing our guests with travel planning flexibility as possible, so you can book your next travel experience with confidence.

Please be aware that previously applicable change and cancellation fees are currently being waived across our entire portfolio as follows:

Belmond (Hotels)

Cancellation and Rebook Policy – Updated July 01, 2020

Existing Reservations
All guests with reservations confirmed prior to April 30, 2020 for arrival dates on or before August 31, 2020 will be allowed to change or cancel without charge from Belmond. This includes advance purchase rate and other pre-paid reservations. For bookings beyond August 30, 2020 we want to remind you of the flexibility already built into our rates and packages that allow our guests to amend travel plans as necessary.

New Reservations
All new reservations booked between May 01, 2020, and July 31, 2020, for arrival on or before September 30, 2020, can be changed or cancelled without charge by Belmond up to 7 days prior to arrival.

For full details and to make arrangements, please contact us by phone or by email using the contact information listed at belmond.com/contact-us. Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.

For group bookings, our reservations teams will work closely with you and/or your event planner to manage any changes on a case-by-case basis. Our hotel reservation teams are actively supporting customers to address the needs of each group, including moving events scheduled [prior to August 31, 2020] to a suitable alternative date. For more information on the terms and conditions of group contracts please contact us directly at belmond.com/contact-us.

Belmond (Trains & Cruises)

Cancellation and Rebook Policy – Updated July 01, 2020

Existing Reservations
All guests with reservations for a journey departing on or before July 31, 2020 will be allowed to change or cancel their booking without charge and will receive a full refund of any amounts paid to Belmond.

All guests with reservations for a journey departing on or after August 01, 2020 will be able to reschedule their journey up to 35 days prior to the scheduled date of departure without charge by Belmond.

Guests will be able to select a new departure date from the current published schedules for 2020 and 2021, and any initial deposit already paid will be valid for use against the revised booking. Please note that all bookings will be subject to availability and a price difference may apply.

New Reservations
All new reservations booked between July 01, 2020 and September 30, 2020 for a departure date on or before December 31, 2020 can be changed up to 35 days prior to the scheduled date of departure without charge by Belmond.

Guests will be able to select a new departure date from the current published schedules for 2020 and 2021, and any initial deposit already paid will be valid for use against the revised booking. Please note that all bookings will be subject to availability and a price difference may apply.

We are all in this together and we recognise the trust that you place in us each time you travel or partner with us. We would ask any guest regardless of their recent travels to let us know if they feel unwell prior to travel and we will work with you to rebook your trip.

Please be assured that we will continue to monitor closely the evolving nature of this situation, respond to up-to-the-minute advice, and do everything possible to support our guests, partners, and team during this period.