The highest levels of customer care and service are at the heart of everything we do at Journey Mexico. If you’ve travelled with us before, you’ll already know this. But if not, don’t take our word for it, read some of the lovely things our customers have said about us below.


From initial email to final goodbye at the Cancun airport, Journey Mexico was EXCELLENT. I received a prompt reply from Zaira Jimenez to my initial email inquiring about a possible trip in the Yucatan peninsula. We both developed a tour that was tailored to our needs and interests. She always replied promptly and completely to my questions or concerns, and she provided valuable suggestions to make our trip even better.

M. Vincent
November 2022


We worked with Journey Mexico on our recent trip to Merida. The trip was amazing and exceeded all expectations. Each day and activity was well planned. For a family of 5 (including 3 children) it’s often hard to find something for everyone. Everyone that we encountered was phenomenal, from our travel assistant Jesús, to our driver Sergio, to our tour guide Angel. They worked hard to make sure that our trip was all that we wanted it to be, and it was perfect! I highly recommend!

A. Parker
Octuber 2022


We had a wonderful time. All was good! We loved all the accommodation and tours. Everyone was prompt and professional. Thank you for all your help in making this such a wonderful holiday.

July 2019


You put together the best, best, best vacation for us. We loved every minute. Jorge was an amazing guide and he and Juan were so great to us. I bought something to ship home, and Juan brought a box from home and took us to ship it, with help from Jorge.

Our accommodations, tours, food and experiences were unforgettable and it was all due to the perfect plan you put together for us. Thank you so much for the great vacation of a lifetime.

March 2019


Just want to once again commend you on a wonderful trip to Mexico City. My husband was thoroughly impressed with the quality of service and staff. We loved having José Luis as our guide and Gustavo as our driver. It continues to amaze me at the wealth of knowledge José Luis has and the calmness Gustavo as he drives through Mexico City traffic.

All of the activities were exceptional and we loved discovering the rich culture of Mexico! Thank you both for such a marvelous trip.

November 2022


Journey Mexico planned a wonderful anniversary trip for us. Zach and his team really know the best spots in Mexico. They were there with ideas and support throughout the trip. Fantastic and super responsive. Highly recommend.

J. Shalom
Octuber 2022


To say that everything was wonderful would be an understatement. The hotels and restaurants where you made reservations were the very best.

The guides and drivers were prompt, extremely friendly, knowledgeable, and communicative. We were so impressed with Mexico and your company that we are already planning a tour next year to Oaxaca.

January 2020


We all want to thank you for going above and beyond in making our trip wonderful. Considering all the last minute changes, you were so kind and nothing seemed too much. We loved the trip. Many Thanks!

December 2019


A million thanks for all your help. JM was a lifesaver. Really great at every turn.

June 2019


We were back from a dreamy vacation of 3.5 weeks, 2.5 weeks of which you were responsible for. It took time to ‘land back’ on the ground after such amazing experiences. We wanted to thank you for all your efforts, both of you, each in his own domain. You made our trip unforgettable in so many good ways, you were accurate and diligent and attentive and your hotel recommendations were superb.

We hope to visit your colourful, remarkable country again, sooner rather than later, and we know we have an address to approach when we plan to do so.

L. Singer
January 2023


Everything worked perfectly – could not have been better.

Wonderful, attentive and responsive Travel Agency based in Mexico. My wife and I booked a 10-day trip to Oaxaca, Mexico with Journey Mexico. They were very helpful and responsive during the planning stage. Followed up to make sure we were ready for the trip and assigned a travel assistant to assist during our trip. She was always just a text message away - 24/7. Very helpful. We had an issue come up during the trip and she immediately responded and did everything possible to solve the problem. Highly recommend this group - we will use them any time we are traveling in Mexico.

S. Cockriel
Octuber 2022


Everything worked perfectly – could not have been better.

We were met and transported to and from airports in a timely and courteous manner, and all guides and drivers promptly picked us up at our hotels for the daily activities.

February 2020


We wanted to thank you for the (as usual) exceptional service of your team. We were driven by Alberto – our absolute favorite Journey driver so far!!! And we were guided by Ari who was 100% top class.

Alberto was kind, courteous, patient. His driving was perfect and he made our trip very comfortable. Ari was the perfect guide for us. We asked her hundreds of questions that we are certain she has answered before. Each answer was given in great detail. We were absolutely sorry to say goodbye to her. We will recommend you to anyone who will listen.

January 2019


The adventure was great. All of our guides were terrific. We understood the weather conditions but were equally satisfied with the alternative plans. We are looking forward to our next adventure.

January 2018


San Miguel was as charming as we had hoped. We stayed at the Rosewood, which is a beautiful property. We are extremely impressed with how well run Zach’s company is.

November 2023


Our guides were very informative and did an excellent job. The itinerary was great and we both learned a lot about Mexican history, culture, and food. The accommodations in San Miguel and Guanajuato were excellent.

October 2023


Journey Mexico was GREAT. Each and every person we interacted with was kind, patient, and punctual. I have nothing but good things to say about the entire trip.

January 2020

More Testimonials…

“All hotels used were just what was needed in each location, a mixture of traditional & modern. Messages each day from Delia, checking on how our day went & what to expect the following day were appreciated.”

Mark D., Mexico City, Puebla, Oaxaca & Mérida, February 2024

“I found everybody that I came into contact with to be very nice and polite. All the tours were very good, and the guides superb and sensitive to my needs The hotel in Mexico City, Casa Polanco is above and beyond. One of the nicest places I’ve ever stayed in many ways. Both drivers were really nice and genuinely friendly. Both guides very knowledgeable and super nice. And my contact from the travel office, Raquel, checked in with me every day to make sure everything was going smoothly.”

Andrea H., Mexico City & Mérida, February 2024

“We loved Casa Polanco, Rosewood, and Hotel Chable. Our rooms were excellent. All the vehicles were very clean and comfortable. The guides were informative, helpful, and humorous :). The drivers were very skilled – we are prone to morion sickness but we felt fine.”

Mabel W., Mexico City, San Miguel de Allende & Yucatan, February 2024

“Journey Mexico expertly managed our tour, showcasing exceptional professionalism and efficiency. They promptly addressed any issues, ensuring a well-thought-out and enjoyable experience. Their meticulous planning and attention to detail greatly enhanced our trip.”

Irina S., Mexico City & Oaxaca, January 2024

“The Villa was great… but ALL of your people were outstanding…they really care about the service quality… and your food was world class We had a great time. Thank You to all of your team.”

Jim B., Mexico City, January 2024

“The team who accompanied us and supported us throughout our stay was amazing. The detail and organization of travel, transfers, and requirements were perfect and always well-timed. Ileana was an amazing presence, available for anything and helpful in every way. Her constant contact was very comforting and appreciated. Our guides, Russell, Sylvia, and Claire were all really knowledgeable, shared generously, and gave us a lot of information and insight that has really expanded our understanding of Mexico and the Mayan people, culture, and history. Your team made our trip amazing. Thank you.”

Lior P., Mexico City, Xcanatun, Xian Kaan & January 2024

“Rodolfo was great as a guide. Very informative and easy to talk to. He gave us lots of advice and was also very flexible if we wanted to adjust the planned itinerary. Highly recommended! We had three days of tours in Mexico City and did lots of exploring on our own for several other days. Overall, it was a great experience.”

Paul B., Mexico City, December 2023

“The guides and service were great. We really appreciated the help at the airport coming and going. Juan, our driver, was a real pleasure to have throughout our stay. Jamie was outstanding, and I would highly recommend him as a travel guide to anyone visiting Mexico City. Delia quickly responded to any inquiries we had and was very accommodating with all of our requests.”

Marc G., Mexico City, December 2023

“I would like to commend the guides and drivers in both Mexico City and the Yucatan. Their knowledge enhanced my experience and they were good company for a sole traveller.”

Conrad T. , Mexico City & Yucatan, December 2023

“Journey Mexico was fabulous. It took what we had conveyed through Eleanor Hardy and created a seamless and worry-free travel experience. From hotels to restaurants to sites visited we felt like VIPs. We are seasoned and knowledgeable travelers and Journey Mexico provided us with top guides with in depth information and insights. We had Ari with us for 11 days and Florencio for 5 and both were outstanding, as good, if not better, as we’ve had anywhere in the world. Amalia checked on us by WhatsApp almost everyday to make sure there were no hiccups. When we wanted to add or subtract from the program along the way our guides made it happen. It was a perfect travel experience. Thank you”

Paul J., Advisor: Eleanor Hardy, Mexico City & Oaxaca, September 2023

“The Tour Operator was fantastic! Not only was the information that I received prior to my trip so well thought out and informative, but also the communications that I received by text as I arrived at the Guadalajara airport and throughout my stay helped put my mind at ease about ground arrival and departure times and as well driver information. The drivers were polite, courteous and highly professional. This was my first trip to Mexico, and I will definitely seek out Journey Mexico for my future trips. Thank you!”

– Rise J., Advisor: Susan Zbierski, Guadalajara, August 2023

“Adriana was OUTSTANDING as our point person for the villa arrangements. The entire Journey Mexico team were great, but Adriana really stood out. Thank you for all that you did to make this a memorable and well organized trip for our clients. We so appreciated it. Our clients only had excellent things to say about the villa. They are 5* travellers and really loved every element of the villa and service. Thank you!”

Mercedes S., Villa Mariola in Riviera Maya, March 2023

“This was our second time using Zach’s services, this time for travels to Mexico City and San Miguel de Allende, and, yet again, they excelled. The tours and activities planned in Mexico City (historical city tour, visit to San Angel, Coyoacan, Casa Azul, etc.) were exactly what we wanted. They even arranged a private after-hours visit to the National Museum of Anthropology. We had the entire Museum to ourselves! Wandering through the galleries with an expert was definitely a magical experience and brought the cultures to life. Our guide, Victor, was excellent throughout, always finding something extraordinary for us to see, including the fantastic murals at the Ministry of Public Education (a truly overlooked site).

Before leaving Mexico City, we were treated to a WOW Moment with a special lunch at Los Danzantes, including our own personal mariachis (thanks, Wendy). San Miguel was the ‘downtime’ part of our trip, however, Zach’s team did arrange a marvelous tour of the city, a tequila tasting, and tour of the Botanical Gardens. They even managed to squeeze in a tour of Queretaro before we boarded our flight home. As before, their efficiency and knowledge made the trip effortless for us.”

Vanessa H. – Booked via WendyPerrin.com, February 2023                 More Wendy Perrin/ Zach Rabinor of Journey Mexico Reviews  >>

“I want to applaud Cynthia Gutierrez, operations coordinator for JOURNEY MEXICO. I have travelled to all seven continents and worked with many travel consultants. Cindy is THE BEST I have ever had! She daily contacted me to check in, to make sure I knew the next day’s agenda, and to make sure we had everything we needed. She is friendly, kind, smart, and attentive to details. Cindy cares so much about her customers. She did a fabulous job providing us with Jaime, our excellent guide for swimming with the whale sharks. Cindy loves what she is doing, is extremely professional, and beautifully articulates her information with great thoroughness. Cindy is a treasure! She truly made our trip extra special! ”

Cindy S., January 2023

“Carlos was very responsive and provided a wonderful experience for our family. The service providers (car service, sunset cruise and scuba excursion) were excellent.  The villa was lovely.  Both Brian and Hector worked hard but made it look easy.

Carrie P., January 2023                

“Everything was fantastic! All of our guides and drivers were professional, extremely well versed in the areas we visited and were very attentive and kind! We had an amazing time in Mexico! It’s a spectacular country!!!”

Virginia C., December 2022

Casa Polanco was perfect! Such a great escape from the craziness of the city! Rodolpho was a wonderful guide! LOVED HIM!”

Jennifer S., December 2022

“Fernando and Miguel were AMAZINGGGG!!! Miguel cooked food that was just the most delicious food we have ever tasted. Fernando’s english was perfection, his service was unparallel and we wanted him to come home with us. The Villa was well maintained, so much better than the website and we can’t wait to come back!”

Katie B., Villa Estero, December 2022

“Outstanding communication response and ability make make quick adjusts.”

Paul P., November 2022

“The trip was fantastic. Carolina went above and beyond to accommodate every request and there were lots of them. The staff and chef were over the top amazing.”

Lauran G., November 2022

“Amalia C. was a great support during our holiday in Mexico. She was always willing to help and came through with great suggestions”

Mark S., November 2022

“We loved it all except for the traffic from the Dia de los Muerto parade!”

Elizabeth M., November 2022

“We stayed at Hacienda Caracol, the staff was very attentive and very professional. The chefs where very accommodating and the food was spectacular! We only had one problem with transportation to an excursion, but Raquel gave a a credit and worked it out for us.”

Joseph S., November 2022

“We had an excellent time with Journeys outstanding and thorough service. All staff were extremely professional and knowledgeable. Pug Seal was a great place to stay and were treated like family. Wondering breakfasts and additional services.”

Barbara G., November 2022

“First, Antonio was a gentleman and true professional. And the same goes for Luis, our contact at the airport. Every aspect of the services were excellent. It is difficult to imagine a better experience than the one had. Well done!”

Theodire R., November 2022

“Cynthia handled all our journey in Mexico, and it truly was amazing service and care 24/7. Attention to detail and thorough follow-up with all matters, very highly recommended! Thank you for everything once more!”

Hashem N., November 2022

“Once in Mexico, Gina P. took care of our day to day needs. She called every evening to see how things were going and to confirm the schedule for the following day. She was very accommodating when times/schedules had to be changed for one reason or another. There were always nice little notes from her waiting for us at the hotels and sometimes little treats as well. She was courteous, attentive, and friendly–a joy to work with. I felt that she was travelling with us as well, as she was very tuned in to our schedule and our activities. That is one aspect that I really valued: Journey Mexico was very keen on tracking our trip and making sure everything was going well during the entire voyage. Our guides, Roberto Kramski, Fernando Hernandez, Raul Gill, and Damian Alvarez, were professional, informative, funny, and very easy going. They were a joy to have around. Although some information about sites, history etc… was repeated, they were on the whole very attentive to our interests and background. They were punctual everyday and made sure we knew where we were going and what we were going to do. We felt in good hands at all times. All in all, we were very pleased with the professionalism, attentiveness, and courtesy afforded to us at all times and we will be sure to use Journeys Mexico on any subsequent trip.”

Marc V., November 2022