JOBS

PRINCIPAL DUTIES:

Trade Business Development

• To manage an integrated trade business development plan with clear and measurable goals and objectives
• To work with Director of marketing to measure and monitor ROI
• To grow leads in all segments of trade business
• To collaborate with Director of Marketing and CRO to harmonize goals, objectives, and overall business development, marketing and sales plans.
• To manage and direct the growth of the Business Development team
• To grow the Business Development Department through managing regional Business Development Manager(s).
• To participate in the senior management planning and decision making for business development, marketing, sales, and overall business strategy.
• To participate in VIP FAM trips and domestic market sales calls. (4 weeks approx travel)

Travel Planning and Customer Service Resolution

• To support Senior Sales manager in training of travel planning team
• To support the resolution of customer service issues specifically liaising with trade clients and trade client management.
• To participate in VIP FAM trips and domestic market sales calls. (4 weeks approx travel)

Business Development Strategy

• To manage and improve relationships with existing trade clients and develop new accounts.
• To attend trade shows and execute sales calls as appropriate (ie. WTM, ILTM, Virtuoso TM, Regional Virtuoso Meetings, USA, Europe sales calls). Travel approximately 16 weeks a year.
• To help design, organize, sell, and escort VIP FAM trips. Travel approximately 1-2 weeks a year.
• To manage and improve relationships and develop new accounts. Travel approximately 2-3 weeks a year.

QUALIFICATION AND/OR EXPERIENCES

• Minimum 7-10 years experience in marketing / business development field
• Minimum 5 years experience in travel industry or equivalent experience
• Firsthand knowledge of Mexico preferred
• Excellent interpersonal skills
• Excellent writing skills
• Use of good judgment and own initiative
• Logical thought process
• Ability to work independently with minimal oversight
• Able to prioritize, organize and to meet multiple deadlines
• Ability to gauge pricing using company guidelines and personal judgment/experience

LANGUAGE SKILLS

• Ability to read, write and speak Native English and preferably Spanish fluently
• French, German, Japanese, Portuguese, and / or other 3rd language preferred

Please contact: [email protected]

PRINCIPAL DUTIES:

Trade Business Development

• To manage and improve relationships with existing trade clients and develop new accounts resulting in increased business.
• To attend trade shows and execute sales calls as appropriate (ie. Virtuoso Travel Week, Educational Travel Consortium, Emotions, Brownell Meeting and as well USA sales calls, like New York, South California, Atlanta, Toronto, Nashville and others).
• To provide trade clients with marketing material and webinar training (product: itineraries, photos, marketing copy) for their brochures, websites etc. with the support of the marketing and product development team.
• To help design, organize, sell, and escort VIP FAM trips.

Travel Planning and Customer Service Resolution

• To support Senior Sales manager in training of travel planning team on nuances and demographics of trade clients and markets as well as region specific products
• To support the resolution of customer service issues specifically liaising with trade clients and trade client management

Business Development Strategy

• To manage an integrated regional business development plan with clear and measurable goals and objectives
• To work with Director of Business Development to measure and monitor ROI from different business development activities
• To grow leads in all segments of trade business including TA, TO, and other segments to be identified.

QUALIFICATION AND/OR EXPERIENCES

• Minimum 3-5 years experience in marketing / business development field
• Minimum 1-2 years experience in travel industry or equivalent experience
• Firsthand knowledge of Mexico preferred
• Excellent interpersonal skills
• Excellent writing skills
• Use of good judgment and own initiative
• Logical thought process
• Ability to work independently with minimal oversight
• Able to prioritize, organize and to meet multiple deadlines
• Ability to gauge pricing using company guidelines and personal judgment/experience

LANGUAGE SKILLS

• Ability to read, write and speak Native English and preferably Spanish fluently
• French, German, Japanese, Portuguese, and / or other 3rd language preferred

Please contact: [email protected]

PRINCIPAL DUTIES:

• Ensure standards and quality of service in suppliers in the area.
• Reception of clients VIP at the airport (occasionally).
• Search for new guides / suppliers, mainly for exclusive and private services.
• Assist clients on the field to guarantee their satisfaction, if required.
• Make inspection visits to hotels and suppliers in the area
• Create a list of restaurants and social events such as theater, concerts, expos and fairs.
• Support Operations Coordinators and Travel Planners.

QUALIFICATION AND/OR EXPERIENCES

• Fluent English
• Minimum 5-7 years experience in the travel industry
• Minimum 5 years guiding or work experience in Mexico
• Previous experience in Sales and Customer Service
• Firsthand knowledge of Mexico
• Excellent interpersonal skills
• Excellent writing skills
• Ability to work independently with minimal oversight
• Able to prioritize, organize and to meet multiple deadlines
• Strong administrative and organization skills
• Ability to gauge pricing using company guidelines and personal judgment/experience
• Ability to read, write and speak English fluently and preferably Spanish fluently.

Please contact: [email protected]

PRINCIPAL DUTIES:

• Attend the phone, be the first contact and filter for customers and suppliers
• Money handling of the office according to the established guidelines
• Control of files of the Department of Finance and HR
• Make payments from suppliers at the window: monthly tax payments and other financial procedures
• Support in the handling of the general procedures required for the office (Clarifications at the IMSS, renewal of State Operating Licenses, among other possible procedures.)
• Help with the administration of the office (Rent, Maintenance, Repair, Payment of Garbage Tax etc.)
• Shipping and reception of parcels.
• Make orders in advance to suppliers.
• Immediate purchases of supplies for the office.
• Support to supervise the office maintenance.
• And others

QUALIFICATION AND/OR EXPERIENCES

• Degree in Administration / Accounting.
• Minimum 2 years of experience in Accounting, petty cash and cash management.
• Knowledge in procedures of IMSS, INFONAVIT, Municipality, etc.
• Fluent English
• Residence in Cancun
• Experience in international environment
• Knowledge in basic computer programs
• Excellent interpersonal skills
• Excellent writing skills
• Use of good judgment and own initiative
• Logical thought process
• Ability to work independently with minimal oversight
• Able to prioritize, organize and meet multiple deadlines
• Strong administrative and organization skills
• Detail oriented
• Ability to read, write and speak English fluently and preferably Spanish fluently.

Please contact: [email protected]

QUALIFICATION AND/OR EXPERIENCES

• Fluent English
• Minimum 3-5 years experience in the travel industry
• Minimum 3 years experience in sales of groups & DMC services
• Firsthand knowledge of Mexico
• Excellent interpersonal skills
• Excellent writing skills
• Ability to work independently with minimal oversight
• Able to prioritize, organize and to meet multiple deadlines
• Strong administrative and organization skills
• Ability to gauge pricing using company guidelines and personal judgment/experience
• Ability to read, write and speak English fluently and preferably Spanish fluently.
• References required

Please contact: [email protected]

PRINCIPAL DUTIES:

• Review itineraries prepared by sales, recommend changes as need be
• Communicate with sales about hotel bookings
• Confirm and coordinate all ground services for itineraries: including guides, transport and tours
• Make payments from suppliers at the window: monthly tax payments and other financial procedures
• Once reservations are confirmed, create operational documents, manage trip preparation and communication with scheduled guides to ensure they have all info required prior to trip
• Manage the trip as it is executed and serve as primary in country contact for clients while they are on trips and resolve any customer service issues in the field.
• Provide Sales with post trip report for trouble shooting

QUALIFICATION AND/OR EXPERIENCES

• Fluent English
• Minimum 3-5 years experience in the travel industry
• Minimum 3 years experience in reservations / concierge
• Firsthand knowledge of Mexico
• Excellent interpersonal skills
• Excellent writing skills
• Ability to work independently with minimal oversight
• Able to prioritize, organize and to meet multiple deadlines
• Strong administrative and organization skills
• Ability to read, write and speak English fluently and preferably Spanish fluently.
• References required

Please contact: [email protected]