JOBS

PRINCIPAL RESPONSIBILITIES:

• Ensure standards and quality of service in suppliers in the area
• Reception of clients VIP at the airport (occasionally)
• Search for new guides / suppliers, mainly for exclusive and private services
• Assist clients on the field to guarantee their satisfaction, if required.
• Make inspection visits to hotels and suppliers in the area
• Create a list of restaurants and social events such as theater, concerts, expos and fairs.
• Support Operations Coordinators and Travel Planners.

QUALIFICATION AND/OR EXPERIENCE:

• Fluent English
• Minimum 5-7 years experience in the travel industry
• Minimum 5 years guiding or work experience in Mexico
• Previous experience in Sales and Customer Service
• Firsthand knowledge of Mexico
• Excellent interpersonal skills
• Excellent writing skills
• Ability to work independently with minimal oversight
• Able to prioritize, organize and to meet multiple deadlines
• Strong administrative and organization skills
• Ability to gauge pricing using company guidelines and personal judgment/experience
• Ability to read, write and speak English fluently and preferably Spanish fluently.

To apply please send a cover letter and resume to:[email protected]

• Ensure standards and quality of service in suppliers in the area
• Reception of clients VIP at the airport (occasionally)
• Search for new guides/suppliers, mainly for exclusive and private services

To apply please send a cover letter and resume to:[email protected]

PRINCIPAL RESPONSIBILITIES:

• To manage and improve relationships with existing and new trade clients by developing and delivering innovative product, itineraries, and marketing tools that will result in increased business.
• Develop tailormade proposals and new product based on customer requests and interests for client’s marketing purpose.
• Build and maintain updated quotes in the system for sample programs to be used as a tool by our sales team to customize proposals for live inquires and minimize the turnaround time with clients.  
• Support our Marketing team efforts by providing content for the direct market to feature across different mediums such as the JM website, newsletters, blogs, social media, etc.
• Collaborate with the Suppliers Department and Marketing team to upload new product in the system.
• Support management in researching projects to develop new product for internal or external clients.
• Perform database assembly: keep record and update information of all Product Development tasks performed for internal or external clients.  
• Collect data from Product Development projects performed for all accounts/clients, to track and measure how product development efforts resulted in increased business.
• Assist in analyzing new product/experiences performance and prepare a report summarizing information to establish product development strategies. 
• Perform other duties as assigned.

QUALIFICATION AND/OR EXPERIENCE:

• Minimum 3-5 years experience in travel industry / customer service role.
• Firsthand knowledge of Mexico
• A strong client-service and product development orientation
• Knowledge  and understanding of tourism industry and different markets
• Ability to manage research
• Strong ability in building quotes, proposals and developing projects.
• Strong written and oral communication skills in English and Spanish
• Ability to work independently and organized mindset
• A positive attitude, zest for learning and always seeking innovations and efficiencies

To apply please send a cover letter and resume to:[email protected]

• To manage and improve relationships with existing and new trade clients by developing and delivering innovative product, itineraries, and marketing tools that will result in increased business.
• Develop tailormade proposals and new product based on customer requests and interests for client’s marketing purpose.
• Build and maintain updated quotes in the system for sample programs to be used as a tool by our sales team to customize proposals for live inquires and minimize the turnaround time with clients.

To apply please send a cover letter and resume to:[email protected]

PRINCIPAL RESPONSIBILITIES:

Operations

• To provide operations support for set departures, groups and custom trips.
• Review itineraries prepared by sales, recommend changes as need be
• Communicate with sales about hotel bookings
• Confirm and coordinate all ground services for itineraries: including guides, transport and tours.
• Once reservations are confirmed, create operational documents, manage trip preparation and communication with scheduled guides to ensure they have all info required prior to trip
• Manage the trip as it is executed and serve as primary in country contact for clients while they are on trips and resolve any customer service issues in the field.
• UPSELL: Offer and provide additional services as needed
• Provide Sales with post trip report for trouble shooting
• Provide accounting with trip expense reports and receipts as needed.
• Man the off hours emergency phone in rotation with ops/travel planning team.

Travel Planning

• To provide speedy and quality quotations to clients interested in traveling in the country as needed in support of the Operations Manager and Director

Relationship Management

• To work closely with sales and operations in a communicative way that ensure smooth team relationships
• To identify and maintain an active roster of high-quality professional guides/suppliers throughout Mexico.
• To maintain relationships and solicit new net contracts with vendors, including hotels, vehicle rental, guides, equipment rental, other operators, other related service providers throughout Mexico.

QUALIFICATION AND/OR EXPERIENCE:

• Minimum 3-5 years experience in travel industry in a customer service role such as with a DMC, Guiding or in Tour Operation.
• Firsthand knowledge of Mexico required
• Previous DMC/Tour Operator experience
• Excellent interpersonal skills
• High level of customer service experience required
• Strong writing skills
• Strong computer skills
• Ability to read, write and speak Spanish and English fluently
• French, German, Japanese, Portuguese, and / or other 3rd language preferred

To apply please send a cover letter and resume to:[email protected]

• To provide operations support for set departures, groups and custom trips
• Review itineraries prepared by sales, recommend changes as need be
• Communicate with sales about hotel bookings

To apply please send a cover letter and resume to:[email protected]