JOBS

PRINCIPAL RESPONSIBILITIES:

Operations

• To provide operations support for set departures, groups and custom trips.
• Review itineraries prepared by sales, recommend changes as need be
• Communicate with sales about hotel bookings
• Confirm and coordinate all ground services for itineraries: including guides, transport and tours.
• Once reservations are confirmed, create operational documents, manage trip preparation and communication with scheduled guides to ensure they have all info required prior to trip
• Manage the trip as it is executed and serve as primary in country contact for clients while they are on trips and resolve any customer service issues in the field.
• Provide Sales with post trip report for trouble shooting
• Provide accounting with trip expense reports and receipts as needed.
• Man the off hours emergency phone in rotation with ops/travel planning team.

Travel Planning

• To provide speedy and quality quotations to clients interested in traveling in the country as needed in support of the Operations Manager and Director

Relationship Management

• To work closely with sales and operations in a communicative way that ensure smooth team relationships
• To identify and maintain an active roster of high-quality professional guides/suppliers throughout Mexico.
• To maintain relationships and solicit new net contracts with vendors

QUALIFICATION AND/OR EXPERIENCE:

• Minimum 3-5 years experience in travel industry in a customer service role such as with a Concierge, Reservations, etc
• Firsthand knowledge of Mexico required
• Excellent interpersonal skills
• Strong writing skills
• Strong computer skills
• Ability to read, write and speak Spanish and English fluently

To apply please send a cover letter and resume to:[email protected]

• To provide operations support for set departures, groups and custom trips.
• Review itineraries prepared by sales, recommend changes as need be
• Communicate with sales about hotel bookings

To apply please send a cover letter and resume to:[email protected]