Viceroy Riviera Maya

Destination: 

Type: Boutique, Ultra Luxury

No. of Rooms: 41

City/Area: Playa del Carmen

OVERVIEWAMENITIESHEALTH & SAFETY

Just outside Playa del Carmen, Viceroy Riviera Maya is a beachside refuge extending into the tropical forest.

The smell of copal spices the air as you enter the Viceroy and wander through the jungle like pathways that lead to the secluded villas.

Upon arrival, you will be led directly to a spa area for a Mayan welcome greeting by the shaman, cleansing you of the stresses and strains of the outside world and welcoming you into this peaceful retreat to relax.

The villas have Maya style thatched roofs with private plunge pools, indoor and outdoor showers and hammocks to sway in. The soft wood furniture is complimented by beige, turquoise accessories as well as bright green mosaic lamps that add a playfulness to the design. The villas offer a cozy, privacy with lots of external space.

Head towards the beachfront to find the swimming pools and restaurants as well as the private beach club. Enjoy fresh Mexican-style seafood and a classic margarita at Coral restaurant, which overlooks the sea, or have snacks and drinks delivered directly to your sun lounger. Restaurant La Marea, offers fine, nighttime dining with an impressive wine list.

If you like staying active while on vacation, the air-conditioned gym with a view over the Caribbean Sea is perfect, or if you want to take relaxation to the next level you can partake in a traditional temazcal or sweat lodge experience with a local shaman.

PHOTO GALLERY

JM TIP

Writers and artists are catered for with small, secluded areas among the trees, complete with easels and desks, where they can come to feel inspired.

  • Restaurants on site (fine-dining choices)
  • Current exchange
  • Fitness facilities
  • Private beach
  • Floor butler
  • Full service health spa
  • Swimming pool
  • Private plunge pools

VICEROY’S PROMISE OF CLEANLINESS

Health & Safety Plan

Viceroy has always strived to create the best experience for our guests. Now, more than ever, we’re taking that to heart with Viceroy’s Promise of Cleanliness.

This is not a mere aspiration. It’s an action plan. For the wellbeing of our guests, colleagues and communities, our promise is to put our passion and energy into notably increasing the standards of cleanliness at our hotels.

To deliver on this promise every day, each hotel’s General Manager and Health & Hygiene Ambassador will lead a Safety Committee program responsible for training, implementation and compliance. In addition, we’re closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s recommendations regarding COVID-19, and will continue to follow their guidelines, as well as those from local health departments.

Viceroy’s Promise of Cleanliness Seal, visible throughout public guest areas and also in the heart of house (“backstage”), is our outward way of saying how much we care about your safety.

Entrance

Luggage handles will be disinfected.

 

Self-parking options will be available.

Front Desk

Physical distancing requirements will be indicated on the floor (6 feet / 1.83 meters).

 

High-touch surfaces and items such as pens will be disinfected frequently.

 

Hand sanitation stations will be available.

Lobby & Other Public Areas

Furniture layout in these spaces will promote proper physical distancing.

 

High-touch surfaces and items will be disinfected frequently, including but not limited to counters, door handles, restroom faucets, handrails and elevator buttons.

 

Biodegradable, one-time-use paper towels will be available in restrooms, with wastebaskets close to doors for protected door handling and discard.

 

Hand sanitation stations will be available.

Elevators

High-touch surfaces in elevators will be disinfected frequently.

 

Hand sanitation stations will be available on the lobby level.

 

Elevator etiquette signage will be posted to promote physical distancing.

Guest Rooms

All chemicals, cleaning products, PPE and equipment used must be hospital grade and proven to prevent the spread of contamination, and/or disinfect and kill viruses, bacteria and diseases.

 

When possible, a minimum of 24 hours will pass between new guests staying in guest rooms.

Restaurants & Bars

To-go food and beverage services will be available.

 

Tables will be arranged to maximize space between them while accommodating approved occupancy levels and promoting physical distancing.

 

Digital menus and complimentary Wi-Fi will be offered for guests to view on their personal devices as an alternative to physical menus (which will also be available).

 

Colleagues will frequently change gloves.

 

Biodegradable, one-time-use paper napkins will be made available.

 

Physical menus and pens will be disinfected frequently.

 

Hand sanitation stations will be available.

Fitness Center, Pool & Beach Operations

Availability of the fitness center, pool and recreation areas such as beaches will be determined by local and state governmental authorities, and can change at any time. The hotel will monitor these guidelines. Should these areas be opened for operation and are under the management of the hotel, all procedures outlined in Lobby and Public Areas, and Restaurants & Bars will apply.

Colleague & Vendor Personal Protective Equipment

All hotel colleagues will be required to wear Viceroy-compliant PPE (i.e. face coverings and gloves) as part of their uniform while at the hotel and in the course of executing their duties. All hotel colleagues will receive increased comprehensive safety, health and hygiene training.

Additional Information

Given the health and safety risks posed by COVID-19, we ask all guests to review their local authorities’ travel guidance and health advisories. For more information, refer to Centers for Disease Control and Prevention (CDC), the US State Department’s COVID-19 site, or your local health authority website