Grand Velas Riviera Maya

Destination: 

Type: Ultra Luxury

No. of Rooms: 539

City/Area: Playa del Carmen

OVERVIEWAMENITIESHEALTH & SAFETY

Grand Velas Riviera Maya is an all-inclusive luxury resort with a great location near Playa del Carmen.

Grand Velas Riviera Maya is like three resorts in one. There is a family section, an adults only section and a Zen section, meaning that whether you are looking for privacy as a couple, fun as a family, or personal tranquil time, you can find it.

The main pool at the resort is huge and beautiful and overlooks the Caribbean Sea, allowing for a wonderful breeze. The hotel is all-inclusive and retains a very high standard of food and drinks across all eight of its restaurants, and with so many options you will never get bored.

The suites are just as you would imagine Grand Velas suites to be; large, luxurious and exquisitely comfortable. Classic, modern designs are accented my Mexican touches and off set by impressive views over the Caribbean Sea from your private terrace.  The bathrooms are large with hydro-massage baths and rain showers.

While Grand Velas makes you feel like you are on your own private, luxury island, you are still really close to the attractions of Playa del Carmen and the surrounding area, should you want to explore.

For those looking for a worry-free, luxury vacation, Grand Velas is just the place.

PHOTO GALLERY

JM TIP

For silence seekers, ask for a room in the Zen area of the resort.

  • Restaurants (8)
  • 24 hour butler-concierge
  • 24 hour room service
  • Included in suite minibar
  • Fitness center
  • Recreational activities
  • Full service spa
  • Adults only section
  • Children’s pool

FOR STAFF MEMBERS

·         Training and regular practice of safety and hygiene protocols.

·         Physical distancing of at least 6 ft. (2 meters).

·         The body temperature of all staff members will be taken upon arrival and they will pass —before and after their shift— through a sanitization cabin with a steam system.

·         Touchless hand sanitizer dispensers located at key points.

·         Sanitizing mats in high-touch areas.

·         Hand washing at least every hour, for a minimum period of 20 seconds.

·         Personal protection equipment.

Our staff members will be prepared to report any suspected case of COVID-19. We will also guide our guests on how to inform our staff in case of symptoms. A doctor will be available for any medical evaluation that is required.

If the suspected case of “COVID-19” or symptoms are confirmed, the patient will be transported to the hospital; the suite will be sanitized and we will follow-up the patient’s situation. This suite will be locked for the right sanitization and release process.

Our guests’ and staff members’ health and well-being are the most important. This is why, based on the protocols dictated by the World Health Organization and the government of Mexico, we created the following hygiene program, which includes the daily essential security procedures in all Velas Resorts’ properties.

 

FOR STAFF MEMBERS

·         Training and regular practice of safety and hygiene protocols.

·         Physical distancing of at least 6 ft. (2 meters).

·         The body temperature of all staff members will be taken upon arrival and they will pass —before and after their shift— through a sanitization cabin with a steam system.

·         Touchless hand sanitizer dispensers located at key points.

·         Sanitizing mats in high-touch areas.

·         Hand washing at least every hour, for a minimum period of 20 seconds.

·         Personal protection equipment.

 

FOR GUESTS

·         We will take the body temperature of each guest.

·         We will ask our guests to use the sanitizing mat, wash their hands, and use hand sanitizer.

·         Guests’ luggage will be sanitized as well.

·         We will share with them all the security and hygiene protocols.

·         All high-touch points will be sanitized after their check-in and check-out.

·         Each guest will be provided with a personal protection kit available upon request (gloves, hand sanitizer, wet wipes, and a face mask).

 

CLEANING AND SANITIZATION

·         Transportation: Our vehicles will be sanitized with steam after each use.

·         Public Areas: We will increase the cleaning frequency in common areas, with special attention to surfaces such as entrance doors, credenzas, handrails, tables, desks, benches, armchairs, waiting rooms, garbage bins, and elevators. Our pools will be thoroughly cleaned and sanitized every day, as well as the sun loungers mattresses and linings.

·         Housekeeping: The entire work equipment will be sanitized at the beginning and end of shifts, including maid trolleys, suite service tables, trays, etc. There will be a detailed sanitization of contact points in suites, such as desks, TV furniture, tables, chairs, remote controls, thermostat, bath furniture (shower, jacuzzi and WC), gates, mirrors, frames, doors, handles, light switches, drawers, telephones, and floors. All the products of the minibar will be replaced with sanitized products at the end of each guest’s stay, as well as the air conditioning will be sanitized with UV light.

·         Experiences: We will promote that our guests follow the hygiene procedures to enter the restaurants, Spas, gyms, boutiques, Kids ’and Teens’ Clubs. In every area, all objects will be sanitized and maximum capacities will be determined to keep physical distancing.

·         Food and Beverages: The strict hygiene procedures for the staff will be reinforced and registered. Our staff members will wear a face mask at all times. The crockery will be washed and sanitized, as well as other high-touch points (tables, chairs, napkins, trays, service bars, check holders, and pens). We will reduce printed menus and instead, we will provide a QR code so that guests can read it from their personal device. Suite service will be delivered at the door, and all meals will be protected with plastic film or a food cover.

 

HEALTH OF OUR STAFF MEMBERS AND GUESTS

Our staff members will be prepared to report any suspected case of COVID-19. We will also guide our guests on how to inform our staff in case of symptoms. A doctor will be available for any medical evaluation that is required.

If the suspected case of “COVID-19” or symptoms are confirmed, the patient will be transported to the hospital; the suite will be sanitized and we will follow-up the patient’s situation. This suite will be locked for the right sanitization and release process.