Four Seasons Resort Los Cabos at Costa Palmas

Destination: 

Type: Ultra Luxury

No. of Rooms: 141

City/Area: La Ribera

OVERVIEWAMENITIESHEALTH & SAFETY

Perched on two miles of virgin beach, Four Seasons Los Cabos at Costa Palmas brings ultra-luxury to Baja’s tranquil East Cape.

Its stretching, swimmable beach and unobstructed views of the Sierra de la Laguna mountain range offer endless opportunities for adventure but also the ideal spots to recline and enjoy the glorious views.

Revered across the globe for their consistently excellent getaways, the Four Seasons has, once more, designed a resort of exceptional quality with endless high-end amenities. Guests can choose between six swimming pools – including a family pool and an adults-only pool. Bliss is found at the Oasis Spa, which boasts 10 free-standing treatment rooms and a menu that incorporates indigenous ingredients known for their soothing and restorative properties.

Sports fans enjoy access to an 18-hole golf course designed by Robert Trent Jones II plus a sports and activities center with fitness equipment, a basketball court, and two tennis courts. When it’s time to replenish, five exquisite dining and bar options are available, serving everything from farm-to-table al fresco meals to exquisite, gourmet dishes.
Then, when it’s time to relax, the extra-spacious guest rooms, suites, and residences offer a calming, minimalist design with ocean views in all. Suites with direct beach access, terraces, and plunge pools are also available.

Adventures located outside the resort are almost endless. Head to the Cabo Pulmo National Marine Park to snorkel or scuba dive among almost 900 different species of fish. Guests at the Four Seasons Los Cabos can also visit the farming community of Costa Palmas – where the Four Seasons’ restaurants source ingredients – and meet the local growers to learn about the latest developments in sustainable, organic farming.

PHOTO GALLERY

  • 3 inside restaurants
  • Full-service spa ($)
  • 4 outdoor pools
  • Free Wi-Fi
  • Fitness Center

OUR COMMITMENT TO YOU

At Four Seasons, the health and safety of our employees, guests and residents has always been our first priority -and now more than ever in the current COVID-19 environment.

Our global Lead With Care program introduces full-scale enhancements to our already stringent health and safety procedures, reviewed by a cross-functional global response team.

This new program is about offering genuine care and the highest levels of service, enhancing procedures to protect our guests, residents and employees, while also ensuring that they feel safe and reassured.

LEAD WITH CARE

Grounded in health care expertise and enabled by access to leading technologies and tools, the Lead With Care program is focused on providing care, confidence and comfort to all Four Seasons guests, partners, employees and residents within the new COVID-19 environment.

Lead With Careprogram will be implemented by dedicated teams at Four Seasons properties around the world, including a dedicated COVID-19 Advisory Board to inform health and safety decisions based on the latest scientific knowledge.

ENHANCED CLEANLINESS

  • Each Four Seasons property appointing a Hygiene Officer focused on implementing enhancements to already stringent procedures;
  • Rooms disinfected daily with EPA approved products and will have blacklight inspection by room attendants;
  • Focused re-training programs for Housekeeping teams on all cleaning protocols are being implemented across the portfolio;
  • Public areas cleaned hourly with extra attention to frequented areas including front desk counters and public restrooms;
  • The COVID-19 Advisory Board exploring options to equip properties with the latest tools and technology, including electrostatic spraying, ozone technology for air purification and/or UV technology for HVAC systems.

HEIGHTENED GUEST SAFETY AND COMFORT

  • Lead With Care kits placed in each guest room providing masks, hand sanitizer and sanitization wipes, with additional masks supplied on demand;
  • Social distancing measures embedded in all services for guest protection, including appropriately spaced fitness equipment, modified spa menu and services, contactless check-in and housekeeping services;
  • Restaurants and bars may operate with reduced capacity to ensure adequate space and socially distant set-up;
  • Nearly all restaurants providing a-la-carte service with digital menus wherever possible;
  • In Room Dining offering contactless delivery outside guestrooms along with sustainable, single-use packaging.

EMPOWERED EMPLOYEES

  • Lead With Care training building on Four Seasons legendary service model and diligent attention to detail, ensuring Lead With Care procedures are delivered in a thoughtful, attentive manner that balances guest safety with personal reassurance and comfort;
  • The COVID-19 Advisory Board advising on the global training program for all employees including: ensuring employees have a well-informed understanding of the disease and its transmission, providing guidance on appropriate social distancing and use of personal protective equipment, as well as physical and mental health monitoring and support;
  • Grounded in emotional intelligence, employees are undergoing behaviouraltraining, ensuring empathetic, personalisedcare and connection are not lost in the absence of close contact and limited face to face interaction.

HIGHEST LEVELS OF CONTACTLESS PERSONAL SERVICE

Four Seasons continues to invest in its award-winning App and Chat that further allows guests to control how they engage with others –limiting face-to-face interactions while maintaining the highest levels of personal service.

Supported by actual employees on property, versus chatbots, Four Seasons Chathas received 10+ million messages and averages approximately 580,000 messages a month. Features include the ability to make and manage reservations, request luggage pickup, airport transfers, room service, restaurant and spa reservations, and much more. Wait-free check-in and check-out is also offered, while Four Seasons Chat integration offers instant translation of 100+ languages giving guests the flexibility for contactless engagement throughout their stay.

GUEST EXPERIENCE

While the Four Seasons experience may look different in this new environment, it will ultimately feel the same –our dedicated people will continue to deliver the same intuitive service and personalisedcare for which Four Seasons is known and trusted.And with properties in key cities around the globe, our clients can trust that they will receive this same level of service excellence no matter where they stay with us.

Pre-Arrival

  • Pre-arrival communication will advise on screening procedures.
  • Private transportation is recommended.
  • Download FS App for mobile check in and Chat.

Arrival

  • Screening procedure for all guests.
  • Digital check in options through the FS App will be encouraged.
  • Lead With Care kits in each guest room with masks, hand sanitizer and sanitization wipes.

Departure

  • Encourage digital check out through FS App or Chat.

Housekeeping

  • New cleaning protocols
  • Rooms disinfected daily with EPA approved products with blacklight inspection.
  • Turndown upon request only.
  • Public areas cleaned often with extra attention to frequented areas including front desk counters and public restrooms.
  • Guests may use FS Chat to make any laundry requests.

Dining

  • Restaurants and bars operating with reduced capacity to ensure adequate space and socially distant set-up.
  • A-la-carte service, with digital menus where possible.
  • At Your Door Service -offering contactless in room dining delivery outside guestrooms along with sustainable, single-use packaging.

Spa & Fitness

  • Spa services temporarily closed.
  • Fitness center will have social distancing measures in place such as spacing between equipment.
  • Limited hours of operation.

Meetings

  • Socially distant setup for all meetings and events.
  • All group meals will be served a-la-carte.
  • Open air venues where possible.
  • Considerationfor enhanced technological requirements:Wifi, A/V and streaming capacity.
  • Buyouts available for greater exclusivity and privacy.