Join the Journey Mexico Team! Now Hiring

We are currently hiring for the following positions:

 

Operations Coordinator

Operations Coordinator

Location: Cancun – Mexico
Full time

Principal Duties

Operations

● To provide operations support for set departures, groups and custom trips.
● Review itineraries prepared by sales, recommend changes as need be
● Communicate with sales about hotel bookings
● Confirm and coordinate all ground services for itineraries: including guides, transport and tours.
● Once reservations are confirmed, create operational documents, manage trip preparation and communication with scheduled guides to ensure they have all info required prior to trip
● Manage the trip as it is executed and serve as primary in country contact for clients while they are on trips and resolve any customer service issues in the field.
● UPSELL: Offer and provide additional services as needed
● Provide Sales with post trip report for trouble shooting
● Provide accounting with trip expense reports and receipts as needed.
● Man the off hours emergency phone in rotation with ops/travel planning team.

Travel Planning

● To provide speedy and quality quotations to clients interested in traveling in the country as needed in support of the Operations Manager and Director

Relationship Management

● To work closely with sales and operations in a communicative way that ensure smooth team relationships
● To identify and maintain an active roster of high quality professional guides/suppliers throughout Mexico.
● To maintain relationships and solicit new net contracts with vendors, including hotels, vehicle rental, guides, equipment rental, other operators, other related service providers throughout Mexico.

 

QUALIFICATION AND/OR EXPERIENCE

●  Minimum 3-5 years experience in travel industry in a customer service role such as with a DMC, Guiding or in Tour Operation.
●  First hand knowledge of Mexico required
●  Previous DMC/Tour Operator experience
●  Excellent interpersonal skills
●  High level of customer service experience required
●  Strong writing skills
●  Strong computer skills
●  Ability to read, write and speak Spanish and English fluently
● French, German, Japanese, Portuguese, and / or other 3rd language preferred
● Must live in Cancun

Please contact: [email protected]


Location: Cancun – Mexico

● To provide operations support for set departures, groups and custom trips.
● To provide speedy and quality quotations to clients interested in traveling in the country as needed in support of the Operations Manager and Director
● To work closely with sales and operations in a communicative way that ensure smooth team relationships

 

 

Operations Manager

Operations Manager

Location: Mexico City – Mexico
Full time

Principal Duties

Operations

● To follow the operations of Journey Mexico trips in the region managed by the JM Operations Staff to ensure client satisfaction assist with conflict resolution and man the off hours emergency phone in rotation with ops/travel planning team.
● Manage Journey Mexico Operations Coordinators executing on: Hotel reservations, vehicles, guides, tour activities for all touring, incentive, group, series, and DMC services
● Take full responsibility for Journey Mexico clients once they arrive into Mexico ensuring high levels of customer satisfaction during and after their travel with us.
● Communicate as needed with clients in the field.
● Field calls on the off hours emergency phone during the week
● Manage the selling and providing of additional service with clients in the field.

Customer Sales and Account Management

● To prepare, present and manage pre-sales proposals and pre-departure documents to groups/individuals incorporating unique itineraries, accurate pricing and clearly defined terms and conditions

Office Management

● To identify, train and manage an active roster of high quality staff and suppliers in the Mexico City office as appropriate.

 

QUALIFICATION AND/OR EXPERIENCE

●  Minimum 7-10 years experience in the travel industry.
●  Minimum 5 years guiding/operating experience in Mexico. (Recommended)
●  Excellent interpersonal skills
●  High level of customer service experience required
●  Use of good judgment and own initiative
●  Logical thought process
●  Ability to work independently with minimal oversight
●  Able to prioritize, organize and to meet multiple deadlines
● Strong administrative and organization skills
● Detail oriented
● Ability to gauge pricing using company guidelines and personal judgment/experience
● Must be able to work in a fast-paced environment and be able to handle everyday situations quickly and effectively with a Professional attitude and demeanor.

 

LANGUAGE SKILLS

●  Ability to read, write and speak Spanish and English fluently
●  French, German, Japanese, Portuguese, and / or other 3rd language preferred

Please contact: [email protected]


Location: Mexico City – Mexico

● To follow the operations of Journey Mexico trips in the region managed by the JM Operations Staff to ensure client satisfaction assist with conflict resolution and man the off hours emergency phone in rotation with ops/travel planning team.
● Manage Journey Mexico Operations Coordinators executing on: Hotel reservations, vehicles, guides, tour activities for all touring, incentive, group, series, and DMC services.
● Take full responsibility for Journey Mexico clients once they arrive into Mexico ensuring high levels of customer satisfaction during and after their travel with us.

 

 

 

 

 

To apply to any of the above, please send a cover letter and resume to: [email protected]