Job Listings

We are currently hiring for the following positions:

Director of Business Development

Director of Business Development

Location: Puerto Vallarta, Cancun, or Mexico City – Mexico

Purpose

● To generate new leads from existing trade clients and develop relationships with new trade accounts resulting in an increase in business. (16 weeks approx travel)
● To participate in the senior management planning and decision making for business development, marketing, sales, and overall business strategy.
● To lead VIP FAM trips and high value trips in the field. (6 weeks approx travel)

Principal Duties

Trade Business Development (65%)

● To manage and improve relationships with existing trade clients and develop new accounts resulting in increased business.
● To attend trade shows and execute sales calls as appropriate (ie. WTM, ILTM, Virtuoso TM, Regional Virtuoso Meetings, USA, Europe sales calls). Travel approximately 16 weeks a year.
● To provide trade clients with marketing material (product: itineraries, photos, marketing copy) for their brochures, websites etc.
● To lead VIP FAM trips (Totaling approximately 3 weeks).
● To manage and improve relationships and develop new accounts with domestic agencies as well as other sources of business such as hotels.

Travel Planning and Customer Service Resolution (15%)

● To support Senior Sales manager in training of travel planning team on nuances and demographics of trade clients and markets as well as destinations and products.
● To support the resolution of customer service issues specifically liaising with trade clients and trade client management.

Business Development Strategy (15%)

● To manage an integrated trade business development plan with clear and measurable goals and objectives
● To work with Director of marketing to measure and monitor ROI from different business development activities
● To grow leads in all segments of trade business including TA, TO, and other segments to be identified.
● To collaborate with Director of Marketing and Sr. Sales Manager to harmonize goals, objectives, and overall business development, marketing and sales plans.

High Value Trip Management (5%)

● To plan, supervise, and personally operate services for HNWI clients in the field.
● Total travel approximately 3 weeks.

QUALIFICATION AND/OR EXPERIENCE

● Minimum 7-10 years experience in marketing / business development field
● Minimum 5 years experience in travel industry or equivalent experience
● First hand knowledge of Mexico
● Excellent writing skills
● Knowledge of other Latin American destinations (Guatemala, Belize, Honduras, Nicaragua, Costa Rica, Panama, Brazil, Ecuador, Peru, Chile, Argentina,) preferred (not necessary)
● Bachelor’s Degree (Recommended)
● Previous travel industry sales / marketing experience and in country experience (Mexico)
● Excellent interpersonal skills
● High level of customer service experience required
● Ability to read, write and speak English fluently and preferably Spanish fluently.
● Must be able to work in a fast-paced environment and be able to handle everyday situations quickly and effectively with a Professional attitude and demeanor
● Ability to work independently with minimal oversight
● Able to prioritize, organize and to meet multiple deadlines
● Strong administrative and organization skills
● Detail oriented
● Computer literate, Tourplan Database, Microsoft Office Suite: Word, Access, Excel, Outlook, Power Point and internet
● Flexible and innovative
● Self motivated with ability to handle the excitement of a fast paced dynamically growing company, entrepreneurial spirit is a definite asset
● Desire to work to achieve agreed goals and objectives.
● Must be able to communicate information and ideas clearly
● Commitment to help build market leader in Adventure/Educational/Luxury tourism in Mexico and beyond

Please contact: [email protected][email protected]


Location: Puerto Vallarta, Cancun, or Mexico City – Mexico

● To generate new leads from existing trade clients and develop relationships with new trade accounts resulting in an increase in business. (16 weeks approx travel)
● To participate in the senior management planning and decision making for business development, marketing, sales, and overall business strategy.
● To lead VIP FAM trips and high value trips in the field. (6 weeks approx travel)


Operations Coordinator

Operations Coordinator

Location: Cancun – Mexico
Full time

Principal Duties

Operations

● To provide operations support for set departures, groups and custom trips.
● Review itineraries prepared by sales, recommend changes as need be
● Communicate with sales about hotel bookings
● Confirm and coordinate all ground services for itineraries: including guides, transport and tours.
● Once reservations are confirmed, create operational documents, manage trip preparation and communication with scheduled guides to ensure they have all info required prior to trip
● Manage the trip as it is executed and serve as primary in country contact for clients while they are on trips and resolve any customer service issues in the field.
● UPSELL: Offer and provide additional services as needed
● Provide Sales with post trip report for trouble shooting
● Provide accounting with trip expense reports and receipts as needed.
● Man the off hours emergency phone in rotation with ops/travel planning team.

Travel Planning

● To provide speedy and quality quotations to clients interested in traveling in the country as needed in support of the Operations Manager and Director

Relationship Management

● To work closely with sales and operations in a communicative way that ensure smooth team relationships
● To identify and maintain an active roster of high quality professional guides/suppliers throughout Mexico.
● To maintain relationships and solicit new net contracts with vendors, including hotels, vehicle rental, guides, equipment rental, other operators, other related service providers throughout Mexico.

 

QUALIFICATION AND/OR EXPERIENCE

●  Minimum 3-5 years experience in travel industry in a customer service role such as with a DMC, Guiding or in Tour Operation.
●  First hand knowledge of Mexico required
●  Previous DMC/Tour Operator experience
●  Excellent interpersonal skills
●  High level of customer service experience required
●  Strong writing skills
●  Strong computer skills
●  Ability to read, write and speak Spanish and English fluently
● French, German, Japanese, Portuguese, and / or other 3rd language preferred
● Must live in Cancun

Please contact: [email protected][email protected]


Location: Cancun – Mexico

● To provide operations support for set departures, groups and custom trips.
● To provide speedy and quality quotations to clients interested in traveling in the country as needed in support of the Operations Manager and Director
● To work closely with sales and operations in a communicative way that ensure smooth team relationships

 

To apply to any of the above, please send a cover letter and resume to: [email protected] and [email protected]