Join the Journey Mexico Team! Now Hiring

We are currently hiring for the following positions:

Operations Manager

Operations Manager

Location: Mexico City – Mexico
Full time

Principal Duties

Purpose of Position

● To follow the operations of Journey Mexico trips in the region managed by the JM Operations Staff to ensure client satisfaction assist with conflict resolution and man the off hours emergency phone in rotation with ops/travel planning team.
● To establish a strong presence for Journey Mexico, DF and to manage long term and productive relationships with our hand selected suppliers and hotels.
● To ensure seamless execution of all touring, incentive, group, series, and DMC services.
● To improve Journey Mexico operations through close collaboration with JM executive team ensuring improved coordination of Marketing, Sales, Administration and Operations
● To oversee vendor relationships including Hotels, Transportation, Guides, Restaurants, Villas, Yachts, Excursions, Tour Operators and other providers.
● To assist in leading FAM / Educational Tours and VIP clients.
● To further develop the JM Service of Culture through leadership in all aspects of job performance with special focus on Accountability, Integrity, Honesty and Customer Service.

Customer Sales and Account Management

● To prepare, present and manage pre-sales proposals and pre-departure documents to groups/individuals incorporating unique itineraries, accurate pricing and clearly defined terms and conditions

Office Management

● To identify, train and manage an active roster of high quality staff and suppliers in the Mexico City office as appropriate.

 

QUALIFICATION AND/OR EXPERIENCE

●  Minimum 7-10 years experience in the travel industry.
●  Minimum 5 years guiding/operating experience in Mexico. (Recommended)
●  Excellent interpersonal skills
●  High level of customer service experience required
●  Use of good judgment and own initiative
●  Logical thought process
●  Ability to work independently with minimal oversight
●  Able to prioritize, organize and to meet multiple deadlines
● Strong administrative and organization skills
● Detail oriented
● Ability to gauge pricing using company guidelines and personal judgment/experience
● Must be able to work in a fast-paced environment and be able to handle everyday situations quickly and effectively with a Professional attitude and demeanor.

 

LANGUAGE SKILLS

●  Ability to read, write and speak Spanish and English fluently
●  French, German, Japanese, Portuguese, and / or other 3rd language preferred

Please contact: [email protected]


Location: Mexico City – Mexico

● To follow the operations of Journey Mexico trips in the region managed by the JM Operations Staff to ensure client satisfaction assist with conflict resolution and man the off hours emergency phone in rotation with ops/travel planning team.
● To establish a strong presence for Journey Mexico, DF and to manage long term and productive relationships with our hand selected suppliers and hotels.
● To ensure seamless execution of all touring, incentive, group, series, and DMC services.

 

 

 

 

 

To apply to any of the above, please send a cover letter and resume to: [email protected]