Banyan Tree Mayakoba

Destination: 

Type: Ultra Luxury

No. of Rooms: 122

City/Area: Playa del Carmen

OVERVIEWAMENITIESVIDEOSPECIAL OFFERHEALTH & SAFETY

Unveil the Secrets of Riviera Maya at Banyan Tree Mayakoba, a luxurious, tranquil resort surrounded by fresh water lagoons and mangroves, natural dunes, intricate coral reefs and the famed Riviera Maya coast.

Banyan Tree Mayakoba is the only all-pool villa resort in Riviera Maya, offering elegant villas with large 1, 2 and 3 bedroom options. Every villa features its own large pool, tall ceilings, talavera earthenware sinks, a Nespresso machine and a free soft drink mini bar, making even the ‘basic’ villas a true expression of luxury. Despite being a Thai hotel, touches of Mexican and Maya design are sprinkled through the rooms and the entire resort.

The spa, with therapists trained in Asia at Banyan Tree Academy, ensures first-class treatments and boasts a Rainforest experience to tempt the senses.

Traverse the resort by bicycle or be driven by golf buggy to visit the spa, the beach club or any of the top-class restaurants. For a special evening book a table outside at Saffron, Banyan Tree’s signature Thai restaurant. Eating on the deck by the lagoon, lit only by candles and the moon, is an unforgettable treat.

Service at the hotel is impeccable, with every guest treated like a VIP. The staff will always use your name and are genuinely friendly and helpful.

If extreme luxury Asian-style hospitality with a Mexican touch sounds like your thing, look no further.

PHOTO GALLERY

JM TIPS

Take a boat trip down the lagoon to the beach, looking out for local birds and marine life.

Immerse yourself in the Mayan civilization and dine at HAAB.

  • Complimentary breakfast
  • Restaurants (4) on site
  • Full-service spa
  • Complimentary wi-fi
  • Minibar
  • Poolside bar
  • Private beach
  • 24-hour in-villa dining
  • Swimming pool
  • Welcome amenities
.

September / October Special 2019

35% Off

Booking window: Until Oct 31, 2019

Travel window: Until Oct 31, 2019

Terms and Conditions:

– Apply for all categories
– Apply only for new booking – Daily breakfast buffet at Oriente as per net rate contract
– Discount only apply villa net rate and discount does not apply for extra person charge or other supplement charges (e.g. Meal plan supplement)
– Not combinable with other promotion
– Subject to an Environmental Sanitation Tax of $20.00MXN (Mexican Pesos) per villa, per night and guests pay upon check out.
– Valid only for Europe & Latin America
– Promotion is subject to change. Promotion subject to availability. Blackout dates may apply.


ADVANCE PURCHASE FALL 2019

10% Off

Booking window: Until Oct 31, 2019

Travel window: From Nov 01, 2019 to Dec 18, 2019

Terms and Conditions:

– Apply for all categories
– Apply only for new booking – Daily breakfast buffet at Oriente as per net rate contract
– Discount only apply villa net rate and discount does not apply for extra person charge or other supplement charges (e.g. Meal plan supplement)
– Not combinable with other promotion
– Non-Refundable / Non-Cancelable Offer
– Subject to an Environmental Sanitation Tax of $20.00MXN (Mexican Pesos) per villa, per night and guests pay upon check out.
– Valid only for Europe & Latin America
– Promotion is subject to change. Promotion subject to availability. Blackout dates may apply.

Your Safe Sanctuary Awaits

BANYAN TREE MAYAKOBA

June 8th, 2020.

Protect, Provide and Prevent

BANYAN TREE MAYAKOBA

The vehicle to be boarded has undergone a disinfection process, the operator will inform you of what this process

has been, available through a QR code.

The operator will use gloves to handle his luggage and will request his authorization to disinfect it.

The driver will also ask for authorization to disinfect the soles of your shoes and take your temperature.

You will have at your disposal disinfecting wipes, antibacterial gel and mouth covers inside the vehicle.

During the tour, you will be shown a video with the security measures that you will find when you arrive at the hotel.

We will clean the steering wheel, lever, keys and door of the cars every time we receive it and deliver it.

During check-in, the bellboy will wear gloves and request authorization to disinfect the handles of your luggage before handling it.

We will offer you a disinfecting towel and the welcome amenity, which you can take with your own hands from the container.

You will be given a kit with: mouth covers, disinfecting gel, disinfecting wipes, and a previously sanitized pen, as part of their amenities.

You can register electronically, from an iPad.

We will request a photograph of your passport, thus eliminating the manipulation of this document to take a photocopy.

All our formats are now digital to avoid unnecessary contact; subject to confirmation of legal validity of your signature.

The keys that our guests will use during their stay will be disinfected upon leaving the winery and before being handed over.

All communication and documentation, during your stay, will be digital and we will send it to you through your villa’s television, the hotel application and through a QR code.

At Banyan Tree Mayakoba we have carried out a detailed review of all our operational processes and the guest experience, to improve our existing hygiene measures and create new protocols that cover the needs derived from the current situation.

Below you will find a summary of our new procedures; we hope they will give you peace of mind when planning your next stay with us.

FOR YOUR STAY

  1. Upon departure from the airport:
  2. Upon arrival at the hotel:
  3. Check-In:

BANYAN TREE MAYAKOBA

Our Security Department has implemented new control measures for the entrance of our guests, suppliers and associates, which ensure social distancing, temperature taking and the use of mouth covers. We will carry out constant disinfection of high traffic areas such as switches, telephones, TV controls, handrails, door handles, etc.

The hotel complies with the hygiene regulations of the World Health Organization (WHO).

All the services that require our staff to enter the villas will be carried out with the use of protective equipment, and will be completed with the disinfection of the area in which they have worked. A thorough disinfection treatment has been carried out on all the villas before the hotel reopened.

All the material that the housekeeper and mini bars team will use will be disinfected, at the beginning and end of each shift.

The ice will be distributed in personalized bags, which will be delivered during the courtesy service.

The fruit packaging and item delivery processes for villas have been modified to avoid unnecessary contact.

All villas will be disinfected with an electrostatic machine.

All the stationery that is printed in the villa has been removed. Our guest will find the information on their television and in the Banyan Tree Mayakoba application.

The TV remote control will be disinfected and covered with a cloth protector.

The mini bar will be supplied in a personalized way through your Resort Host and the menu will be available in a mobile application, downloadable with a QR code.

We have reinforced the disinfection procedures for air conditioning ducts throughout the hotel and the frequency with which it will be carried out has been increased.

  1. Internal transportation

We will continue cleaning and disinfecting our golf carts, before and after each service, and not sharing service for guests who do not stay together.

4.1 Bikes

During check in, we will invite our guests to exclusively use the bikes assigned to their villa. Bicycles will be cleaned and disinfected daily.

  1. Upon leaving the hotel

To facilitate your departure, the final balance of your stay will be confirmed by phone and your authorization will be requested to charge your card. Finally going to the signature at reception.

GENERAL

  1. Sanitization
  2. Services
  3. Villas and Housekeeper Services

BANYAN TREE MAYAKOBA

There will be a sanitizing gel dispenser in each bathroom and in other public areas of the hotel.

The disinfection of public areas will be constant throughout the day.

A new configuration has been established in all our restaurants and bars, as well as in the beach club, guaranteeing the separation of 1.5 meters between tables and lounge chairs.

Each consumer center has a Hygiene Ambassador, who will be in charge of monitoring that all security measures are complied with.

The tables will be disinfected between each service, using products approved by the World Health Organization.

Menus will be displayed on whiteboards and through the hotel app, to completely eliminate the use and handling of paper menus.

Our “In-Villa Dining” service will continue to be available with safe deliveries and respecting hygiene standards. All the equipment used will be disinfected after each service.

The maximum capacity for receiving suppliers is 4 people.

Access will only be allowed to providers with mouth covers and they will be asked to wash their hands in our facilities according to our protocols.

Tables and work surfaces will be washed and disinfected every 20 minutes.

Social distancing in the kitchen areas will be respected.

All prepared food to be stored will be vacuum packed.

The maximum capacity of the employee cafeteria has been reduced to 38 people every 30 minutes and disinfection and healthy distance measures have been implemented.

  1. Public Areas
  2. Laundry

A new preparation process has been implemented in the packaging for the delivery and collection of the linen, in a personalized way in each villa.

  1. Restaurants, Bars and Beach Club
  2. Kitchen

The hotel continues with the hygienic food handling actions for the reception and preparation of groceries for our guests and associates. They have also been reinforced with the following additional measures:

BANYAN TREE MAYAKOBA

Handwashing with Banyan Tree flagship products will be implemented. For those guests who prefer it, we will offer sanitizing gel. Our tea and vegetable rolls will be served on the spot.

Our receptionists follow this protocol:

The maximum capacity of the “Rainforest” circuit will be 4 people per service.

There will be a waiting time of 30 minutes between each service, to ensure their disinfection.

The maximum capacity per hour in the gym will be 4 people. We will have a 10 minute waiting period between each hour to ensure disinfection of the facilities.

New assemblies have been implemented to respect social distancing in group events, and the maximum capacities of our locations have also been modified.

Prepared food and individually packaged beverages will be offered during events to avoid contact and handling.

We offer hand washing stations, hand sanitizers, mouth covers and gloves for group arrivals.

Our Sales and Events team will work with our clients and suppliers on the details of each group to define and

adjust the safe handling of hospitality desks, outings to tours, banquets and other scheduled activities.

A cleaning and disinfection protocol will be implemented for all new items that arrive for sale.

Locker rooms will be cleaned and disinfected after each use.

All accessories, jewelry and clothing in the store will be disinfected, after interaction with a guest, with new disinfecting machinery.

The hotel will guarantee the distancing of associates and the follow-up of the hygienic and sanitary measures in the staff transportation.

In addition to constant training on hygiene and safety practices, we will also focus on the emotional situation of

our associates, reinforcing training and knowledge about emotional intelligence

  1. Spa & Gym

Hand washing and application of disinfectant gel.

Use of mask during the shift (To be confirmed).

Cleaning of the area and equipment every hour or after the interaction.

Maintain a reasonable distance when interacting with guests.

In the facilities, no more than 5 people will be allowed at the same time

  1. Groups, Conventions and Events
  2. Gallery
  3. Human Resources
  4. Engineering

We have reinforced the disinfection procedures for air conditioning ducts throughout the hotel and the frequency with which it will be carried out has been increased.

BANYAN TREE MAYAKOBA

These practices are focused on safeguarding the health and wellbeing of our guests and employees.

We look forward to welcoming you at our Sanctuary for the Senses.

For more information on our precautionary measures and protocols, please feel free to contact us.